ContentsTools in your casino accountWarning signsTips for safer playHelp and support in New ZealandProtection of minors
Tools in your casino account
| Tool | What it does |
|---|---|
| Deposit limit | Sets a maximum amount you can deposit per day, week or month |
| Loss limit | Limits how much you can lose within a chosen period |
| Session reminder | Shows how long you have been playing |
| Time-out | Blocks your account for a short break, from 24 hours to several weeks |
| Self-exclusion | Closes your account for at least six months or permanently |
You can activate most limits yourself in your account settings as soon as you log in. For a time-out or self-exclusion, contact customer support. Deposit limits also apply to all payment methods.
Warning signs
- You spend more time or money on gambling than you planned.
- You try to win back losses by playing more.
- You borrow money or sell things to gamble.
- You neglect work, family or friends because of gambling.
- You feel restless or irritable when you try to play less.
Tips for safer play
- Set a budget before you start and stick to it.
- Only play with money you can afford to lose.
- Take regular breaks and set a time limit.
- Do not play when you are stressed, sad or under the influence of alcohol.
- Never see gambling as a source of income.
Help and support in New Zealand
| Organisation | Phone | Service |
|---|---|---|
| Gambling Helpline | 0800 654 655 | free, confidential support 24/7 across New Zealand |
| Gambling Therapy | — | free international online support in many languages |
| Gamblers Anonymous | — | worldwide peer support meetings |
Talking about it is the first step. The organisations listed above offer free and confidential help – for players and their families.
Protection of minors
Gambling is only permitted for adults aged 18 and over. If children use your devices, use parental control software and never leave your login details saved.